I had the new 1.6gbit service installed on the 15th of October, the was no previous line to the house so it is a brand new install. On the 25th I got the dreaded LOS light and no connection.
After communicating with ee, they advised thelat they would book the next available engineer slot to visit and they say it's a line issue and the will phone back to confirm when the visit will be. Still no phone call.
I suppose it could be a line fault but what's strange is since the fibre went out I can no longer access my package via my account with ee, woman on the phone said that it's because my broadband is down but surely I should still be able to access my account when using mobile data or wifi else where.
