Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I am moving into a house in IV44 area which already has EE Broadband. We are happy to take over the existing 'line' but we are finding it difficult to talk to EE. Recent phone call to EE said 20 min wait. Just to make things worse we live in F...
I have a security camera that requires 2.4ghz..
So back in May are contract finished with EE for Broadband been with them from the start through all the buyouts going right back to the Freeserve days. So on the EE site website it give the available deals but they all said no phone line from that...
I'm trying to talk to the EE helpline about my broadband connection (drops out / flakey(, but they insist on re-starting my router as part of their tests of my line. That means my call drops out as I have to use Wifi Calling (no mobile signal in our ...
I am trying to view my broadband bill on the EE app, but keep being told that the account number is invalid even though I have checked it very carefully and put in the correct letters and numbers.
how do I disable Safe Search from my Broadband, I've tried all the workarounds and they work for 5 mins and then reset to strict.and when I go to content lock, that's blocked until I login, which is ok, and when I do login, it shows there's no restr...
My 24-month contract for broadband ends on 4 October. I decided to leave EE and not renew the contract after it ended. Do I need to call them to cancel auto-renewal? Or, do they automatically end the contract as they know I'm not moving the broadband...
Hello,when I make a call from UK to another country(europe) I hear just:"service cannot be connected"I have this service in my subscription and I pay the bills but since yesterday I got such a surprise does anyone know this problem?thanks
Hi I'm using a Asus router everything works fine but I cant connect the boosters to it. Does anybody know if its possible
Since changing from BT to EE Smart Hub a few weeks ago, my Redmi Note 7 Phone will only connect to it through my Wifi Extender. Everything else in the house-laptops, phones, printer, TV boxes all connect directly with no problem. My phone connects to...
