Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44765 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86992 Views
  • 11 replies
  • 12 Helpful

New router set up

I tried setting up my new router this morning, but it keeps flashing aqua. Have tried turning off router, checking cables and resetting. Still no connection. Any ideas what could be wrong?

Juleslyn by Investigator
  • 408 Views
  • 5 replies
  • 2 Helpful

Home internet

HelloWe have very slow (1 to 1.8 Mbps) landline internet for the last 15 years, despite promises from Openreach to upgrade to superfast we still do not have a date when we could get faster speeds as we live out in a rural area.So my question is can I...

Camey999 by Investigator
  • 386 Views
  • 2 replies
  • 1 Helpful

BB Password

Hi Guys - bit of an odd set of circumstances preventing me from swapping out a smart hub. I can log onto the smart hub and see my BB username but not the BB password (quite righty obscured for security reasons). When i look at the help sections my us...

DHJ464B by Explorer
  • 475 Views
  • 6 replies
  • 1 Helpful

Broadband & Mobile - easiest way to move?

I’m currently with EE for mobile (SIM only plan, 24m contract coming to an end in September). Our contract with our broadband provider ends in August, and I’d be looking to move to EE for broadband as well as take out an additional SIM for my partner...

ciara9 by Visitor
  • 384 Views
  • 1 replies
  • 2 Helpful

Smart hub access control.

  OK so I'm trying to set up access control but ever time I save anything nothing is actually saved. Ie there something I'm doing wrong?

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MattOrg by Investigator
  • 578 Views
  • 2 replies
  • 0 Helpful

Just joined EE broadband

I connected to EE broadband 7 days ago with an estimated speed of 53-73 mbps guaranteed 46.5 mbps. While I know that in the first 10 days its gonna be unstable and speed variable, after 7 days to be stable at 3.7 mbps - same as its been the entire ti...

Sparkyb by Visitor
  • 475 Views
  • 2 replies
  • 0 Helpful

Router upgrade

Hello,Just a quick thing - we currently have a Fibre Plus plan and we have an EE Smart Hub router - the house isn't fully covered from a wireless point of view and we've been looking into the practicalities of increasing house coverageWe're aware tha...