Hi all,
I am in the process of finding a broadband provider at our new home which we are due to move in to at the end of this month. We are currently on Virgin Gig1 so are very spoilt, as both my wife and I work from home which involves spending most of the day on video conferences etc. We have a 6 person household, and almost everybody streams and games - all entertainment goes through the internet and it's not unusual for everybody to be in their rooms either online gaming, watching Netflix, or other streaming services etc all separately but at the same time. Add to this smart plugs, Ring doorbells and cameras, smart light bulbs etc and it is safe to say we are a high usage family.
Unfortunately we are moving to quite a rural area that has no Virgin service. I have accepted we are going to have to adjust our usage/way of living when it comes to internet usage (for example I have held my nose and subscribed to Sky TV - the dish and box despite them trying to push their Glass/Stream option) to reduce the amount of 'entertainment' that is streamed. I do however, want to get the best I can get like most people. I didn't go with Sky broadband due to them saying that the estimated speed was 53-59Mb/s down and 4Mb/s up. Therein lies the issue. With lots of video conferencing, gaming and streaming in particular - upload speeds are important to us.
BT was my next step, as being so dependant on internet their unbreakable offering appealed. 45-50Mb/s down and 9Mb/s up sounded much better, only to find when it asked for payment that the upload speed had changed to 4-5Mb/s.
EE on the other hand quoted double the upload speed. I have gone through the order process (not finalised yet) and had the pre-contract info sent to me, which had a slight reduction in the download speed, however the upload speed in the contract is quoted as 9.7 - 16.8Mb/s.
Here is my confusion - BT and EE are the same company, who both use the same Openreach network (I may be being stupid here, I'm not a telecoms expert, this is just my simplistic understanding) so why the difference? I phoned EE twice and asked them, only for the person I was speaking to first time to just say they don't know, and the second person didn't answer and instead tried to sell me a 4G router over the fixed line broadband because 'that would solve my issue.'
I do apologise for the long post, and thank you to anybody who has read this far! Could anybody please advise here? Have attached the snip from the checker but this was by address as i don't know the landline number. It's a small cul-de-sac with about 6 homes. Thank you everybody.
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