Broadband speeds steadily decreasing

[MitchRF]

Hi all, 

I've had a Fibre Plus package for about 9 years now, but over the years it has been getting considerably slower. I had a powercut two days ago, so not sure if DLM is at play here. Also I noticed a neighbour had FTTP installed in the last few days, so wondering if crosstalk could be an issue too? Unless I'm understanding this wrong, if I was still syncing, downstream noise should be around 3dB? I will be checking for static on the line and using the test socket today or tomorrow and will update accordingly as I have only just stumbled across the post by Ray.

Would you say this is worth someone investigating?

System Uptime is: 02:21:49 

When the service was activated, I was somehow getting 90mbps in a relatively built up area. I would say upload has relatively stayed the same though. 

Thanks.

[Christopher_G]

Hi @MitchRF 

Welcome to the community.

I'm sure @XRaySpeX would be interested in helping with this. Our broadband technical support team would be able to help too.
Chris

[XRaySpeX]

I'm waiting to hear the result of checking for noise on the line at the test socket.

[MitchRF]

Hi, thanks for reply. I have just tested the line and there is an increase in static noise compared to a normal call. I tested this back to back.

[XRaySpeX]

As there is some noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

[MitchRF]

Please could you specify which page you require?

[XRaySpeX]

Same as you posted in your OP.

[MitchRF]

Thanks. Do you want this after I have reported a voice fault or before?

[XRaySpeX]

No time like the present.

[MitchRF]