Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My broadband has been down for 24hours now! Is anyone else having the same issue?
I just got my BB installed yesterday. I have been trying ever since to add it to my EE app but it keeps telling me something gone wrong from our side try again later. What’s wrong?
I am a brand new customer.Signed up to Broadband without landline a month or so ago, which I understand to mean that the Broadband now uses the line that my phone used to use.This has been working perfectly since set up until 2 days ago when all of a...
I’m trying to find the date my contract for broadband ends but EE hide it well.
This may be a useless question but just checking before I go ahead and do it. Activation date was supposed to be today and have no idea how it missed everyone that Openreach workers go on strike today lol. Would it hurt to try to router with my cur...
HiI currently have GFast via EE and the service has been good until the last month-6 weeks when I started to see short drop outs for 1-5 mins fairly regularly. Pain as I work from home. At this point worth saying my devices are all connected by eth...
We've got EE's Smart WiFi package arriving tomorrow and, because we're currently having work done on the house, we're talking to our electrician about positioning the router etc. He's proposing to use PoE (power over ethernet) for the Smart WiFi disc...
Moved to a more rural location this month (Oct 2022) and chose EE Broadband. Took out the highest speed possible in this location. After going live 23/09, seemingly very few issues. LG Smart TV connected, iPad & iPhone, that's all, for the moment. Pa...
Hi!I recently posted an issue with smartwifi discs: couldn’t get Wi-Fi in our bedroom!I’ve now reset and moved all the discs and have used the Ethernet cable to wire in to an Ethernet socket and it now works brilliantly!However, the Ethernet cable I’...
Hi there, I currently have virgin media broadband and I’ve just bought an ee broadband bundle will there be any issues with installing it if i already have a fibre line out in?
