Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I changed my wifi password a while back and have now forgotten it. How do I retrieve this?
Hi thereFinally getting FTTP installed this Thursday!!! Will be the 500 package. Any recommendation for a mid range router to use instead of the smart hub? I'm thinking TP Link AX1500 but given there's so much to choose from I literally don't know. ...
I’m experiencing issues with my broadband at present and the EE automated service is asking for a mobile number which I don’t have; I only have broadband with EE, my mobile is with another provider. How do I contact EE? Thanks
I am currently receiving my broadband on my landline but am thinking of upgrading to fibre, will this require a new hole in my wall or can it be installed through the existing landline entry.
Could anyone help me link my BT broadband to EE please
Hi I have ee broadband and the past week it has been very slow or not working atall on the TV's in the house and phones keep losing the signal
I upgraded about 6 months ago from 300mb to 500mb next morning the speed picked up straight away with no problems. I thought I would take advantage of the sale ending Thursday and upgrade again to gigabit. I got a text message 8am Friday morning sayi...
Why am I paying for home broadband that I haven't got yet?
