Poor wifi

Niall9 · ‎11-06-2023

Been getting very poor wifi of late. Is there something a little more detailed than the status checker to find out why? Post code ZE29LE

Northerner · ‎11-06-2023

Hi @Niall9

WiFi is from your router. Try restarting your router.

If you think there is an issue locally then as per the status checker record an issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Chris_B · ‎11-06-2023

@Niall9 If you use the EE network status checker ( HERE ) you’ll see. But this is for cellular data not Wi-Fi. @Northerner Has mentioned what Wi-Fi is. The Wi-Fi signal from your router isn’t covered by EEs network checker as it’s not EE cellular network and that’s what the network checker is for.

XRaySpeX · ‎11-06-2023

@Niall9 : Which router are you using?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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