New router set up

Juleslyn · ‎13-06-2023

I tried setting up my new router this morning, but it keeps flashing aqua. Have tried turning off router, checking cables and resetting. Still no connection. Any ideas what could be wrong?

XRaySpeX · ‎13-06-2023

@Juleslyn : Why have been sent a new router? Have you just joined EE BB? If so, has it gone live yet?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Juleslyn · ‎13-06-2023

Just joined EE for broadband only. Been with EE for my mobile for few years now. Had email confirming broadband has gone live. But still no solid aqua light.

Mustrum · ‎13-06-2023

@Juleslyn are you transferring from another supplier or is this your first broadband service?

Have you gone with or without a phone line?

Juleslyn · ‎13-06-2023

Transferring from another provider. It's all sorted now and working.

Mustrum · ‎13-06-2023

Great, glad you are sorted, and thanks for letting us know.