Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Im looking for the best wifi in my home for around two months. I use an amazon firestick for IPTV and would like a good wifi signal. Any ideas on what is the best option please.
We just had broadband fitted today, connected all devices everything is working fine apart from one of the bedrooms upstairs. The connection is bad, it’s only an average 3 bed terraced house so surly don’t need a wifi booster?? Devices in the room ar...
My property has been undergoing major building works since August last year. I haven’t had any phone line or broadband line to the property however I am still paying for broadband. I need to arrange for a new line to be installed and to see whether I...
So, my broadband went down over 20 minutes ago (22:55 according to router logs), I have tried to contact EE but all the contacts I found were already closed for the day.Is there any other contacts besides the 150 and texting 60071?
BT have sent me a list of all the things I will loose by leaving them. This includes loosing cloud storage. Can anyone help me with what I should do? I am really keen to move away from BT but worried I might loose documents a photos stored in cloud....
Without broadband for a week. Poor since may, at least 12 engineers, being fobbed off going in circles around the system. Now nothing, have had 5 more appointments booked the cancelled by open reach (apparently) without letting me know! What on earth...
