Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When I go into my bedroom no broadband. It is insicure
Hello. Is there a consensus for how best to use Google Nest WiFi (or other third party mesh systems) with the EE router that comes with gigabit full fibre? Is it possible to plug the Google Nest router directly into the openreach ONT? Thanks!
Hi All,Happy New Year! I'm trying to change my router admin interface default port (80) to sometrhing else but I couldn't find a way to do it. I'm using Synology's default DDNS service and - of course - using the domain as is opens the routers admin ...
I have the EE Smart hub with 2 discs or wireless repeaters. I want to use one of these in an area of the house I use for Airbnb guests. Can I set up a separate wireless SSID (network name) so the guests are not on my network?
Hi all,My mum ordered EE fibre and landline in an EE store - previously had BT landline, Plusnet broadband and EE mobile - the shop was helpful and got the order raised which is due to happen middle of Jan. My mum since noticed the landline calling p...
Hello,I'm trying to replace my old Asus router with a new TP-Link due to connection drop outs and range problems.I have a TP-Link Archer AX23 that I bought new connected up to the existing openreach fibre modem.Using the following settings the connec...
How do I find out how many devices is connected to my internet
My landline isn’t working at all, neither is my neighbors. Is there a fault?
My internet isn’t working the LAN light on the Openreach box isn’t in and I’ve tried resetting it and unplugged and making sure everything is in correct but still nothing
Just transferred from Sky to ee as the speeds were shockingly bad at £40 per month and so far 2 weeks in not finding speeds much better possibly worse the. Sky! Any ideas? Thanks
