No Internet

[TinaG3]

We have had no Internet connection all day today,  19th June.  Is there a problem? Everything worked fine yesterday.  

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[TinaG3]

We are not new customers.  We have EE brightbox. Landlines works fine. Lights showing are: power and wireless  - both green,  Broadband is red, Internet is not lit at all. 

[XRaySpeX]

Text EE

Text HELP followed by your landline number to 60071
(charge may apply at your standard rate)

• We’ll run tests on your connection to find out what’s going on
• If you need an engineer, we’ll text you in 15 minutes to book a slot
• If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue

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[Christopher_G]

Hi @TinaG3 

Welcome to the community.

Is it fixed line broadband or mobile internet that you've had a problem with?

Chris