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Data boost

florincioloca
Visitor

‎16-06-2023 08:24 AM - last edited on ‎16-06-2023 09:01 AM by EE Community Moderator

Hi.

I whas supossed to get a 20G data boost with my broadband on xxxxxxxxxxx.

Can you tell me what is happening. 

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎16-06-2023 08:31 AM - edited ‎16-06-2023 08:32 AM

@florincioloca : Has your BB gone live yet? You should get your mobile data boost within 30 days of your BB going live.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mustrum
EE Community Star
EE Community Star

‎16-06-2023 08:33 AM

@florincioloca  this is not customer services, no one has access to your account, but you should remove your number from this public forum to prevent it being used by scammers.

Normally the extra data is added within 28 days of your broadband being activated.