Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
New install new customer … 9mbs dowload and 0.80 upload, I’m on fiber 36, it’s so bad it’s impossible to stream Freeview and keeps dropping out, Engineer been out and said it’s BTs problem and I’m a long way from the exchange so that’s the way it is!...
Had notification broadband bill is ready to view....been trying for days a d can't view it! Now it's saying add the broadband to MyEE app, which I'd live to do but cannot find my account number. Its not on any emails, I've checked and rechecked, and ...
Hi,DNS lookups for the following domain fail. The same domain works fine via my vpn, google DNS and OpenDNS as well as my work network. Are the below the correct entries?> server 87.237.17.201Default Server: [87.237.17.201]Address: 87.237.17.201> ner...
Entered incorrect start date for Broadband when entering details on-line yesterday, how can I change this?
I had fiber installed about 4 months ago and was guaranteed 90 to 100 mgps, i have been checking the speed lately and all i am getti g is around 30.Am i getting the usual starts off good then when your not looking get ripped off?
My landline was down for 3 weeks and Sky provided me with a free EE box/router. I had a package for free usage. I will NEED to have it in the future for my other property that has NO landline. I was unable to create an account with EE to be able to g...
Hello all. We purchased the EE Full Fibre Max 900 package, 24-month contract and moved into a rented property, we've served 12 months of the contract.The landlord has decided to sell the house and served us our notice, which isn't a problem for us. T...
EE's cancellation form asks for a reference number starting with DKI but it's in none of my emails and doesn't seem to be visible in my EE account online either. Thank you
Are ee good for internet
