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Network not connecting

CathyCowan
Visitor

‎02-07-2023 07:01 AM

My router not connecting to the network - also showing no signal but getting signal on my phone - have rebooted and reset but still not connecting 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎02-07-2023 09:01 AM

The router doesn't work on the same signal as your mobile. It comes down the cables to your home.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christopher_G
EE Community Support Team

‎02-07-2023 09:11 AM

Hi @CathyCowan 

Do you have fixed line broadband or is it a mobile broadband router?

Chris

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