Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Router shows red light
Hi Guys, I have purchased a TP-Link AX5400 ArcherAX72 so i can benefit from WI-FI 6 and slightly better download speeds. However, I’m not too sure if i have set up both the Smart Hub (SH) and theTP-Link AX5400 correctly? I have simply turned the WI-F...
Hi,I'm not renewing my broadband I'm switching providers when my current contract expires at the weekend this is a courtesy email informing you to close my account when my plan expires on the 30th July 2022. Many Thanks Mrs Cathy [Mod edit: Please ...
Below are steps to follow to connect the smart plug with EE Smart Router (Latest Router). Step 1: Open the Router Manager Manager page http://192.168.1.254 Login with your details. Step 2: Click on "Wireless" --> "Change Settings" --> "Turn Off 5 G...
I Keep getting large bills from my previouse suppier EE salesman told me they would deal with it and it would cost nothing .
Openreach were working at the telegraph pole outside my house and since then I have no landline and no broadband.I have been given the runaround for nearly a week now by EE.I was originally told someone would be out within 2 working days but NO.I ran...
should I be due a refund, due to not having broadband for a month .
Hi, I am having a problem with my router since the first day I joined EE. First EE router kept restarting randomly throughout the day so EE sent me another one but the second one behaves the same. The one from Plusnet never did that.But I also notice...
Apologies if these topics are covered elsewhere, but I'm struggling to make a decision! Currently have EE basic broadband and a BT landline and I'm happy with both. However, I'm considering upgrading the broadband to what EE call "Fibre Broadband", ...
