Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can someone explain why I am having issues all the time my ee is down broadband is showing yellow not the first time it's happening help please is it area lock down or something?
Uh My broadband is down. Red light on the router. Turned router off for one minute and on again, no change. Area postcode xxx xxx. [Mod edit: Please do not post personal information on the public board. Thanks!]
Hi,EE mobile customer here, moving into first home tommorrow.tried to order my broadband last week for new home to get a head start in getting router sent out, then was advised to cancel as this could cause problems on the line for most recent occupa...
Broadband down in TN10 area
My name is Nikolas, can you send me my invoice number Or the whole invoice because I pay for wifi at the address xxxxxxxxxxxxx, I've been paying for 5 months and I want to take a contract phone with a flat rate, please [Mod edit: Please do not ...
Hi all I've just upgraded my broadband and was wondering will I get a new router or will I still use the router I already have with EE. Thanks
I've seen the subject covered elsewhere but not answering my specific question...I have recently taken a full fibre connectionI have 2 pre-existing sim-only contractsI know I'm expecting a 20gb data boost as a result of the fibre connection which sho...
Hi,Wondering if anyone has any information on the below please as I can't find anything on the website or Google.Does anyone know if the new EE Smart Router (white one) uses a Realtek chipset?As per https://nvd.nist.gov/vuln/detail/CVE-2022-27255, Re...
How close does my router need to be to the new internal box that Openreach are fitting next week. Also, will the connection be with an Ethernet cable.
My land line is coming up with invalid no reported 2 weeks ago but I said I'm with bt so sent a message to bt but still not working but I'm with you for my landline
