ee robbing me again TAKING ADVANTAGE OF MY MENTAL HEALTH ISSUES AGAIN

endgame7 · ‎14-02-2023

getting ripped off again for the last 5 months. They are taking £2.28 for payg calls for my landline.

its happened twice before, I have not got a phone for my landline (dont need one) and they know that.

EE are just greedy and dont give a damn about you and blame it on the computer system- liars

im making it public and im seeing my local mp this weekend

XRaySpeX · ‎15-02-2023

If you have Fibre BB see if you can switch to Fibre Without Landline. That'll save you £2.28 pm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎15-02-2023

@endgame7 If you don’t have a phone for your line then how do EE try and charge you for this. ? How would this come about if a phone wasn’t connected to the line. Perhaps that glitch that EE told you about that you don’t believe. Things don’t just happen for no reason or you won’t get that charge wound you.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Christopher_G · ‎15-02-2023

Hi @endgame7

Welcome to the community.

I'm sorry to hear that you have some charges that you weren't expecting. Has it been explained to you what they are for at any point?

Chris

XRaySpeX · ‎15-02-2023

@Christopher_G : It's the standard add-on charge for PAYG calling for Fibre BB when you ordered it with Landline. It's not call charges themselves.

Pay as you go call – for Fibre £2.28
Telephone call service with no inclusive calls, any calls made will be charged at our standard rates as shown in this Price Guide.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎15-02-2023

Ah, understood, thanks @XRaySpeX. 🙂

Chris

XRaySpeX · ‎15-02-2023

@Chris_B : It's now whether you have a landline handset or not but whether you ordered EE Fibre but didn't order it without Landline.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎15-02-2023

@XRaySpeX So you’re saying it was ordered with a line and so the charge for it.

Or as was said by EE it’s a glitch charge.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎15-02-2023

@Chris_B : Yes, normal Fibre comes with landline especially if you've had it a long time. Not all exchanges can offer SoGEA (no landline service) & it only came in not so long ago.

Who said anything about a glitch?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

endgame7 · ‎15-02-2023

no- they were aware i dint need a land line