Really poor service from EE

[Hammerman]

I waited seven months for my EE broadband to be fitted.  I can't tell you how many appointments were missed or an engineer turned up for them to kick my job into the long grass.  (About 30!) I'm on a main road with a telegraph pole the other side of the road and a BT box on my side of the road only 4m from my boundary.  Openreach wanted to connect to the pole despite me telling them that previous engineers had told me there was not enough headroom for the cable.  A crew turned up one day and started digging up the pavement, for them to fill it in again with no service fitted.  I was then told that there was a three month wait for a licence to dig up the road/pavement (They didn't bother last time)   We went "Live" in December and received a bill, the only problem was that no one had actually installed the cable and box.  Eventually went live on Christmas eve and made a complaint about the installation service.  A week later I received a text to say that the complaint had been closed! I've had an open complaint since then about the delays which still hasn't been addressed.  To make matters worse the broadband service doesn't reach through our house. (An extension the other side of a thick wall doesn't help) Ive been told that I can get repeaters supplied for an extra £10 a month.  The whole idea of moving to EE was to save money.  EE broadband just isn't value for money if you can't use it.  Think twice.

[Chris_B]

@Hammerman  for the complaint I can’t answer that that.  As for Wi-Fi signal not reaching to the outer most points of your home that’s Wi-Fi for you. Your home is blocking the signal and no router will come with a guarantee that it will cover the whole building as walls do block signals that’s why Wi-Fi repeaters are used as they can be placed further in your home to push that Wi-Fi signal even further.     You’re trying to blame EE/the router for how your home is blocking the Wi-Fi signal from the router.  

[Schockwave]

@Hammerman have you had a look online for repeaters, that you pay once or wifi extensions? They plug into a free socket and you follow the instructions to set them up, you do not have to pay a subscription for them, just one off payment, when you buy them, you can even go to a high street store, such as Currys, Argos and Sainsbury should have them too, other shops also.

[Hammerman]

They don't tell you when you sign up that the service won't be suitable for you.  

They don't tell you that you'll have to buy or rent additional equipment to make it work.

They don't tell you that the existing mesh system that you have will not be compatible with their hub.

They give you the impression that its plug in and go.

[Apache77]

I had the same problem with my WiFi router.  I had the halo 3 (discs you place around the house). However,  no one ever explained that the disc speeds were very limited and tbh hit and miss. I then invested in the following.  It allows me to connect my laptop up stair with almost the same speed as directly to the main router.  I can also connect additional devices via the wireless setup.  It took me about an hour at once. Then however, I actually sat down and both read and followed the instructions 🙃 and in 10 minutes I was connected.  As someone who has had the frustration of poor Internet and WiFi I really hopes this works for you. Good luck

TP-Link AV600 Powerline Adapter Wi-Fi Kit, Wi-Fi Booster/Hotspot/ Extender, Wi-Fi Speed up to 300Mbps, 2+1 Ethernet Ports, No Configuration Required, Wi-Fi Auto-Sync, UK Plug (TL-WPA4220 KIT)

[XRaySpeX]

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@Hammerman wrote:

They don't tell you when you sign up that the service won't be suitable for you.  

No ISP inspects your house to see its construction & how it might impact on the WiFi within it. Their job is to provide BB to your router. They've done that. Beyond that it is your responsibility.

A Powerline adapter, bought outright, such as suggested by other posts would seem to be called for here.

[pip11]

All ANY ISP has an oblication to do is provide you with a wired connection to their router at the speed they have told you. NO ISP has any idea of how your home environment will effect WiFi.

[Hammerman]

They don't tell you that when they sell you the service

[Schockwave]

@Hammerman , you could always have asked or come here, but not knowing your property, no one can give you an answer, would be the same for any ISP, it is down to you to ask questions. The further away from the router you are, and depending on the walls etc, and especially if it is a building extension, then the less likely the internet will reach or the more likely the signal will be less effective, and so that is where repeaters come in handy, and they are a one off spend which you can always take with you if you move again.

[PhilipDM]

Have just moved to EE from BT.  As expected the WiFi signal doesn't travel all around the house, the BT system provided booster discs to help resolve this.  Paying an extra £10 a month to get 1? booster doesn't sound like great value for money when you can purchase the boosters for a few tens of pounds and a mesh system for under £200.  My greatest concern is compatibility between the chosen system and the EE hub