Is anyone happy with EE

[Sardean69]

Not happy with EE, we moved from Sky a month ago being promised a superior signal from the router, this was not the case and upstairs rooms are experiencing lag and drop outs, we contacted EE and the guy was very helpful and suggested we need an engineer visit.  The engineer visited  and performed many tests to conclude that the signal to the first floor of the house was poor and we would benefit from a signal booster. He Dave the we would be contacted via email for a call back to organise delivery of the booster, at no point was it suggested it was chargeable, we revived the email and we contacted EE using the number provided, we told the customer service the reason for the call and was then told that we would need to pay for the booster, they would not budge on this stance which I find disgusting considering we committed to 3 phone plans as well and moving to EE broadband with possibility of moving to EE tv early next year. This will not be happening now. Anyone else had this issue and if they managed to get what they needed I.e a booster for a product failure ? 

[XRaySpeX]

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@Sardean69 wrote:

The engineer visited  and performed many tests to conclude that the signal to the first floor of the house was poor and we would benefit from a signal booster. He Dave the we would be contacted via email for a call back to organise delivery of the booster, at no point was it suggested it was chargeable

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The eng. came from from OR, not EE. He had no authority or even knowledge of what any charge or whether there was one from EE, being completely independent from EE.

All ISPs can only supply, quote & guarantee BB connection speeds to the router. Beyond that, particularly over WiFi, is up to you.

Have you run the speed test in the EE app? That will not only measure the connection speeds you are getting at the router as well as speeds to the device from which you are testing.

What is the name of the EE BB plan you are on including its speed? Which EE router do you have (read label or post a pix)?

[JimM11]

@Sardean69 Can you say what you were using with the sky connection on the system the sky hub and any sky booster product? If you were not aware of sky system boosters i would be surprised as the two hubs the SKY one and the EE will be like apples and oranges! All booster hardware is at an addon charge if not part off the package, it's exactly the same if you were to do that with sky! Your 3 phone plans are making a significant saving being on a EE One plan, just do not see why, depending on the EE Router that you have may be able to recommend a booster to go with it, for the EE Smarthub+ and onwards if you have that would stick with an EE supplied one as they have now underpowered that Router but the others appear to be not too bad currently!

What you may consider a product failure then EE consider it as a product feature!