Where is my router

[Jjhpaul98]

• My router was due with the apple box on 10th in readiness for connection today. The apple box arrived, but no router. Royal Mail have been unhelpful and their tracking is saying it’s still at their Northampton hub. 
  When I spoke to EE this morning I was told alot of people were complaining their routers hadn’t arrived. I was expecting a messsge from EE to say a new one was on its way, but nothing at all. As my husband works from home this isn’t acceptable. 
  Has anyone else suffered? 

[Christopher_G]

Hi @Jjhpaul98 

Did they confirm that the router has been dispatched when you spoke to us?

Chris

[Jjhpaul98]

Good morning Chris,

on 9th I had two messages from Royal Mail, one for the Apple Box and one for the router. They both said that the items would be delivered on 10th…..I still have the messages. On 10th the Apple box was delivered  but not the router. When I tracked the item again, it said it was at the Northampton hub, not with Banbury, where it has remained ever since. 

Linda

[Christopher_G]

OK, thanks @Jjhpaul98.

Hopefully Royal Mail will be in touch again soon with information of the second delivery.

Chris

[Jjhpaul98]

I hope so. We are without broadband, which as my husband works from home is no good and he is having to go into work. 
Not a very good start with having movies everything to EE. How long do we wait before another router is sent out? We cannot be without broadband! 

[Christopher_G]

I'm sorry to hear that. I can only suggest speaking to our broadband support team to see if they have any more information about the delivery, @Jjhpaul98.

Chris

[XRaySpeX]

Have you another compatible router you may use?

[Jjhpaul98]

Unfortunately no. 

[Jjhpaul98]

No as I’ve had to send my BT router back.

Linda

[Jjhpaul98]

Sadly also the order number is incorrect. When I tried to put it in, it wouldn’t accept it.