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changing from a supplier to EE will they cancel my current provider

Mas904
Explorer

‎11-02-2023 08:18 AM

 
0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎11-02-2023 08:21 AM

@Mas904   What are you changing?    If you mean mobile phone then porting your number over to EE will terminate that contract with that other network.  You will have to pay and remaining contract term to that network.  

if you mean broadband then once EE take over that line that will terminate your contract with the other ISP. Again any remaining fees will have to be paid. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Mas904
Explorer

‎11-02-2023 09:48 AM

Thanks Chris_B i am changing broadband so that's answered my question

0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor
In response to Mas904

‎11-02-2023 11:22 AM

If that has answered your question then that means you are only changing mobile services. If you are on about home broadband then unless you are referring to VM (Virgin Media) as your current provider then EE will do the cancellation for you. If changing from VM then you will have to do it.