Router flashing purple. Tried reset but nothing??
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01-07-2023 10:17 PM
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01-07-2023 10:41 PM - edited 01-07-2023 10:42 PM
@John1791 A flashing purple light means the Wi-Fi disk is starting up. Please see THIS
And now you’ve reset it you’ll need to set it up from scratch by connecting it to your router with the Ethernet cable.
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01-07-2023 10:46 PM
Flashing Aqua light means you've no BB as the BB line has dropped.
These things occasionally happen, particularly overnight or weekends. It could be that an OR eng has accidentally disturbed your line while working at exchange or cab. It's usually back by mid-morning at the latest w/out EE even being aware of it.
You could text HELP followed by your landline number to 60071 but it won't be actioned until the morning.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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02-07-2023 07:46 AM
@John1791 Not Aqua but purple as per the title. The only device that shows a purple light is a Wi-Fi disk. I know this because have one and there is a very clear difference between Aqua and Purple. The only problem colour is the Aqua and Green if you have dimmed down the light settings as these look the same.
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02-07-2023 08:56 AM
OP says it's router flashing purple. There's no purple on router but it's easy to call aqua as purple.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
