Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why is my broadband/ WiFi so **bleep**in rubbish day in day out??? Using neighbours

johnstonepaull6
Visitor

‎02-07-2023 01:01 AM

Hi people, wondered if you could help explain to me how Ee is so “un **bleep**in’ breakable” when it was **bleep**in broken to start with??? 
used Ee 5 years ago, nightmare!!!

tried others, headaches?

back to Ee **bleep**in nightmare again 

broadband so on off don’t know if to **bleep** or go blind!!!

horrendous!!! No service, no help, no **bleep** all, 

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎02-07-2023 03:31 AM

@johnstonepaull6 : Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Chris_B
Grand Master
Grand Master

‎02-07-2023 07:26 AM - edited ‎02-07-2023 07:29 AM

@johnstonepaull6   Your complaining about leaving EE BB to go try other BB provides and you’re come back to EE and you’ve had issues with all providers you e been with.  So that sounds like a line fault and have you reported this back to any of the network providers you’ve been with at that time ?   

And if you think profanities are they way to get help you need to realise that this actually puts people off from wanting to help you and if you do ever call customer services please don’t speak to them like that or they just hang up on you as they don’t have to put up with that and you issue will just continue