Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi , recieved and connected a new router yesterday, All been ok'ish WI-Fi isnt as good as older router but this mornig Ive been getting lots of Internet disconnects. There are numerous pages like the below in the router logs, Is this normal? Regard...
Anyone else having problems with the broadband?... keeps disconnecting from the Internet and won't connect for a day or 2
Helo Broadband suddenly cut off at approx 9pm yesterday. full fibreAccount all paid upfibre modem has power. PON LED is off, LOS is redCan’t see any reported issues in the area. EE engineer booked for Monday - but it’s going to be a long weekend!
I am in the same boat I have been fighting with EE for 6 months for automatic compensation that never comes 30 days and then a another 30 days when we have lifes to live .I am disabled and my broadband is my lifeline shopping, internet and entertain...
Me and my family have just bought an EE broadband literally 2 days ago, and It was all doing really really good, until the signal on EVERYTHING just weakened, my broadband plan is the 73mbps, which is quite good for a family of 6, as there's only 2 s...
Does EE broadband service cover IP26 4EQ postcode. Thanks
My home broadband has been down since yesterday evening. Any update on when this will be restored and will I get money if my next bill?
hi I’ve been I’ll and only paid my bill today I’m just wondering when it will be put back on Broadband
does any body know how you go about do this online?
