Hi I have been offered broad band for £26 per month. I do not have a land line.

amandabentley · ‎27-06-2023

Hi I have been offered my board band for £26 per month. I do not have a land line. I have been with you for numerous years and have been happy with my service. So I do not want to leave. Could you try and match this price? Thank you. Regards

XRaySpeX · ‎27-06-2023

Which EE BB package do you have at the mo'? How much you paying for it?

What type of BB have you been offered by this other ISP?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Northerner · ‎27-06-2023

Hi @amandabentley

You'll need to speak/chat to EE CS direct and discuss your options:

https://ee.co.uk/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎27-06-2023

Which EE BB package do you have at the mo'? How much you paying for it?

What type of BB have you been offered by this other ISP?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

amandabentley · ‎27-06-2023

It's from sky, just the board band I require. I don't know what package I have with you. I've been with you for so long I have forgotten. I just require the basic broad band as I do not have a computer or land line. Thank you

XRaySpeX · ‎27-06-2023

What does it say in your MyEE for BB under My A/c > View plan ?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

amandabentley · ‎17-07-2023

Hi I do not have a land line, my mobile is a separate bill. I have just had my board band bill for £41 this I am sorry to say is just not good enough

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