Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Terminating Broadband

Gee26
Visitor

‎26-06-2022 01:35 PM

I am well out of contract and want to cancel Broadband, unable to get to speak to someone via the phone number as they are always too busy. Can this be done on line or email? Or should I just cancel Direct Debit for them to contact me? Thanks
0 Helpful
17 REPLIES 17
XRaySpeX
Grand Master
Grand Master

‎26-06-2022 01:39 PM

EE provide no email contact & you cannot cancel online. Either:

 

  1. You may write to them giving your notice of cancellation at:

    EE Customer Services
    6 Camberwell Way
    Sunderland
    Tyne and Wear
    SR3 3XN
    United Kingdom

    Include your name, address, EE account number and/or EE landline number.

     

    Your 14-days notice will be taken from when they receive your letter.

  2. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.
 
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Schockwave
Community Hero
Community Hero
In response to XRaySpeX

‎26-06-2022 03:02 PM

@Gee26 , Not sure why you are having problems speaking to customer service. I rang them and got someone straight away are you making sure you speak  to the broadband team when you ring them?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
Grand Master
Grand Master
In response to Schockwave

‎26-06-2022 03:04 PM

The BB team will be on Option 3.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Mustrum
Ace Contributor
Ace Contributor
In response to Schockwave

‎26-06-2022 03:05 PM

Don;t just cancel your Direct Debit, that will just cause you more issues, and is not taken as formal notice you want to cancel your contract.

Leanne_T
EE Community Support Team
In response to Mustrum

‎27-06-2022 07:56 AM

Hi there @Gee26

 

Thanks for posting. 

 

If you call us on 0800 079 8586, once a member of the team is available they will be able to help you with cancelling the broadband account. 

 

Thanks. 

 

Leanne.

0 Helpful
Zaheersonia19-
Investigator
Investigator

‎24-11-2022 03:57 PM

Hello I am moving homes and not sure when I will be moving into the next property so need to cancel the WiFi 

0 Helpful
Mustrum
Ace Contributor
Ace Contributor
In response to Zaheersonia19-

‎24-11-2022 04:02 PM

@Zaheersonia19-    as advised above, give the broadband care team a call and they can do that for you. Details in the posts above.

You cannot do it via the forum.

XRaySpeX
Grand Master
Grand Master
In response to Zaheersonia19-

‎24-11-2022 04:12 PM

@Zaheersonia19- : To cancel your EE BB & Home Phone phone EE on the Freephone no. in my sig. and give 14 days notice.

Have you considered How do I arrange my move?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Chayblythe
Explorer
In response to XRaySpeX

‎07-12-2022 10:40 AM

I have now been cut off four times in a row, being told that the department is now closed having been on hold for a prolonged period. Given it is 10am on a Wednesday I am inclined to think this is more to do with a lack of staff that an actual closure.
Seems that cancelling is not at all as straight forward as this thread suggests. Given time of year and postal strikes I could end up paying another month here that I no longer need or want.
Given that I, like the original poster, am well out of contract I see no reason to not simply cancel the DD...I suspect that will elicit a far prompter response than when I try to call in