Terminating Broadband

[Gee26]

I am well out of contract and want to cancel Broadband, unable to get to speak to someone via the phone number as they are always too busy. Can this be done on line or email? Or should I just cancel Direct Debit for them to contact me? Thanks

[XRaySpeX]

EE provide no email contact & you cannot cancel online. Either:

1. You may write to them giving your notice of cancellation at:

   EE Customer Services
   6 Camberwell Way
   Sunderland
   Tyne and Wear
   SR3 3XN
   United Kingdom

   Include your name, address, EE account number and/or EE landline number.

   Your 14-days notice will be taken from when they receive your letter.

2. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

[Schockwave]

@Gee26 , Not sure why you are having problems speaking to customer service. I rang them and got someone straight away are you making sure you speak  to the broadband team when you ring them?

[XRaySpeX]

The BB team will be on Option 3.

[Mustrum]

Don;t just cancel your Direct Debit, that will just cause you more issues, and is not taken as formal notice you want to cancel your contract.

[Leanne_T]

Hi there @Gee26

Thanks for posting. 

If you call us on 0800 079 8586, once a member of the team is available they will be able to help you with cancelling the broadband account. 

Thanks. 

Leanne.

[Zaheersonia19-]

Hello I am moving homes and not sure when I will be moving into the next property so need to cancel the WiFi 

[Mustrum]

@Zaheersonia19-    as advised above, give the broadband care team a call and they can do that for you. Details in the posts above.

You cannot do it via the forum.

[XRaySpeX]

@Zaheersonia19- : To cancel your EE BB & Home Phone phone EE on the Freephone no. in my sig. and give 14 days notice.

Have you considered How do I arrange my move?

[Chayblythe]

I have now been cut off four times in a row, being told that the department is now closed having been on hold for a prolonged period. Given it is 10am on a Wednesday I am inclined to think this is more to do with a lack of staff that an actual closure.
Seems that cancelling is not at all as straight forward as this thread suggests. Given time of year and postal strikes I could end up paying another month here that I no longer need or want.
Given that I, like the original poster, am well out of contract I see no reason to not simply cancel the DD...I suspect that will elicit a far prompter response than when I try to call in