Terminating Broadband

[Gee26]

I am well out of contract and want to cancel Broadband, unable to get to speak to someone via the phone number as they are always too busy. Can this be done on line or email? Or should I just cancel Direct Debit for them to contact me? Thanks

[XRaySpeX]

@Chayblythe : It will also elicit a prompt response on your credit record & from the debt collectors.

[Chayblythe]

@XRaySpeX Ha very true I suspect! Thankfully I was able to get it done over the phone, using a different number 0800 079 0544 which was answered immediately and they were very helpful


Sent from my iPhone

[fehyjyhtnumy]

Don't want to talk to anyone, just cancel the broadband, how is this achieved

[Mustrum]

@fehyjyhtnumy   from  @XRaySpeX   earlier post:

You may write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE landline number.

[MRC6]

I’ve been queuing over an hour and can’t get though. Quick enough to take my money though! I want to cancel at other providers are half the price now I’m out of contract!

[Mustrum]

@MRC6   if you are moving to another network using the Openreach network, no need to cancel, your new supplier will do that for you. 

Otherwise follow the advice earlier in the thread.

[DavidSoton]

I phoned EE on 0800 079 0544 which was answered immediately and they were able to help without any hard sell. I had to wait on hold for 12minutes after initial chat while the operator filled in forms but then she came back and Broadband cancelled from midnight.

[Schockwave]

Hello @DavidSoton ,

Welcome to the community,

Glad you got it sorted and did not have to wait but phone answered straight away, good to hear, thank you for letting us know.