Locked out 0f email

Saralee21 · ‎17-07-2023

I cannot log in to my email account as the password has been changed without my knowledge. I cannot reset it either I think the problem arose from some fraudulent activity on my credit card. My email is with BT and my provider is EE. would appreciate any advise

Mustrum · ‎18-07-2023

@Saralee21 one of my relations had a similar problem recently. Have a look their Help pages https://www.bt.com/help/email

or give them a call

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HTH

View solution in original post

XRaySpeX · ‎18-07-2023

EE has no truck with your BT email a/c or its pwd. You need to take it up with BT.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Mustrum · ‎18-07-2023