Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
my home broadband which has worked fine and quick for so many years has now slowed dramatically from 60 mbps to 9 mbps. i have tested the line....reset the router...is it just me ???rob from croydon, south london
Hi David, when I call a specific landline, it just rings. The homeowner says it isnt ringing.
Hi folks, Can you help please , I am moving from virgin to EE 500mb Fibre broadband, I am just waiting on the kit coming , apparently BT openreach need to get the fibre to my house and there is a blockage ? While I wait on this to be resolved , just ...
Hi! I will move the house and I will like to close my contract
How do I report cable damage at my house? The cable has been accidentally cut by workmen upgrading gas pipes. It has apparently been reported to Wales & West. Don't know if it's reached ee yet
Just got new router on ee. I have Internet no problem, but I have a solid green lightI have tried resetting and turning on and off still solid green light.Is this a problem I need to deal with or not.
I recently got a Wi-Fi package sent to my apartment, but I didn’t have a phone line to set it up. I have recently moved and do now will I be able to set up the Wi-Fi still or not?
Had a power cut today and EE hub has not given great service since
Hi Everyone,I have recently purchased a SEN mass storage device for my media storage. The Lan format is Internet Small Computer Systems Interface or iSCSI. This appears not to be visible on the Device list in my new EE White Smart Router.Do any of yo...
