Broadband order

[mikeyk64]

I am in the same predicament.  Ordered 9 days ago no confirmation email and as such no order number to track it with. Spoke to someone a week ago who could see an order had been placed but could not see any other details and then tried to sell me BT Broadband at a higher price.  Just spoke with someone today to see if I could cancel the order then reorder it to preven it from being ‘Stuck’ as I cannot be without broadband when my Sky contract ends as there are family working from home.  Again he could see an order was there and tried to assure me that it was in hand. However these assurances went when he said broadband did not have any order numbers which contradicts what the EE site says 

[Leanne_T]

Hi @mikeyk64 

I am sorry to hear this, do you know if we have contacted Sky to let them know you are changing over? 

Have you had a letter through the post about your EE Broadband? 

Leanne.

[mikeyk64]

Had no correspondence at all from EE apart from the Pre Contract agreement.  I instigated the closure of my Sky account and shopped around after that. So I hope that the switchover will happen before the cancellation date at the end of the month.  

[Leanne_T]

I see @mikeyk64 

I would get back in touch with our broadband team to see if they can give you an update or process the order again for you if this has not fully processed.

Leanne.

[mikeyk64]

That’s one of the reasons I got in touch with them today. But fed the line it can take weeks depending how busy the broadband team are.  Fobbed off twice now 

[XRaySpeX · Accepted solution]

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@mikeyk64 wrote:

I instigated the closure of my Sky account

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You shouldn't have done that. Sky may have put a Cease Order on your line which may prevent any migration to EE or delay it.