Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
It has been doing this for months now, i’ve deleted the app, tried clearing cache etc, just flat out refuses to work. Yet EE are happily taking the money from me for the service every month when it DOESN’T WORK.
Have joined from Talktalk to EE but have lost the email to send my final payment to to claim the money back, could someone please let me know what it is
Hi, my internet connection is unreliable and keeps dropping out. I spoke to technical support last week and they ran some tests. They told me the problem was the lead with red ends that connects the router to the fibre interface. They sent me a repla...
Have tried to get BBC iPlayer and ITVX via EE hub and I’m told I cannot access these unless I have a TV service from EE at a cost!please be aware this new full fibre hub and service is not a direct replacement, functionality wise, from my You Fibre s...
Hi, I've recently joined EE and everything so far is going well. Today I was manually connecting my phone to my network when I noticed in the list of available networks there was one for EE Wifi (No padlock next to it). When I clicked on it it to...
Trying to identify a fault that has arisen since I migrated to EE from Plusnet yesterday. It relates to port forwarding to my CCTV DVR to allow inbound access from the net and has been working perfectly fine on Plusnet for years. Situation is as foll...
Just been migrated from Plusnet to EE today, and everything went well but I just noticed something a bit odd when I came to do an nslookup from my desktop. Basically, if the DNS servers weren't specified, the request would time out and you can see t...
I have been trying to create several rules in order to host a server for a game, although I don't remember it being this difficult as I have done so in the past. I can only select UDP or TCP as the joint option never works. If i create a UDP rule I c...
The more I read about getting fibre to my flat, the more confused I get! The Openreach page states, "We are planning to build in this area." The BT Broadband availability Checker states, "FTTP is not available."I note properties all around me are h...
