Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
For the past few months my connection keeps cutting off so my sky system loses connection to EE internet so I have to constantly reset the system and put in a long code. why is this happening? After we had 2 weeks that E3 EE was down.
Hi I've just realised that my wifi was shockingly slow about 3mbs and after playing with the app and ee doing a reboot its gone up to 100mbs is there any way to set the smart hub pro to reboot itself say once a week in the middle of the night ? as I ...
When will fibre to the house be rolled out in my area? **** ***. Virgin Media are already here and my neighbours have it but what are EE doing about bringing the service to my door instead of this old copper which is woeful. I don't want to leave EE ...
I saw a number of previous posts at the end of last year that people were having issues with the EE App after being moved over from BT. We only moved over in Feb/March and are having the same issues. I want to try and run the tests because our wifi c...
Hi, I was sent a letter in February saying i have got a free upgrade to Full Fibre 150 because i have the full fibre guarantee. Rang EE this morning and i was told the package would increase in price because she couldn't see it on her screen. I am al...
Hello, I recently cancelled my EE home broadband service online, but I have received the router by post. I would like to return it. Could you please confirm whether a return label was included in the package or send me a printable/QR return label or ...
I’ve just ordered the 1.6gbps broadband with WiFi 7. I currently run an EERO Pro 6e system with main hub and two additional units. Is it possible to order an additional Smart WiFi Pro so I can have three units like I have now?
Hi New broadband customer and had nothing but problems with the new EE WiFi 7 hub considering this is an extra £10 a month add on its pretty poor it operates in this way for example on my phone I'll send a WhatsApp message and it shows the clock next...
I've recently changed WiFi from BT to EE Full Fibre. Open reach sent an email confirming the installation date and included details of what they'll need to do. I am sure it won't be possible to install the Full Fibre (rented 4th floor apartment) and ...
