Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’d like to downgrade my broadband plan because the current price has become far too expensive. When I first signed up, I was paying around £28 per month, but it’s now increased to £42 per month, even though the broadband speed and performance haven’...
Hai,I have an issue with the activation date of broadband in my new home. Initially it was stated that the date is on 31st July, but recently just got email saying it has been postponed to 20th August. Since I will be working from home, can the date ...
Not getting the right speeds
The UK broadband providers that attracted the most complaints, according to the Indie, include EE. I am not surprised.EE, TalkTalk, and Vodafone were named as Britain's most complained-about broadband providers, according to the latest figures from t...
Full fibre broadband to be fitted on 10th August, transferring from Sky copper wire broadband. I have access to City Fibre broadband as there is already a wire running from a City Fibre port right outside my front window. Outreach are doing the insta...
I am trying to download a game to my PS5 and it's going to take 4 hours and it's not even a big gameWhy is it taking so long when I'm supposed to have the fastest broadband
It has been doing this for months now, i’ve deleted the app, tried clearing cache etc, just flat out refuses to work. Yet EE are happily taking the money from me for the service every month when it DOESN’T WORK.
Have joined from Talktalk to EE but have lost the email to send my final payment to to claim the money back, could someone please let me know what it is
Hi, my internet connection is unreliable and keeps dropping out. I spoke to technical support last week and they ran some tests. They told me the problem was the lead with red ends that connects the router to the fibre interface. They sent me a repla...
Have tried to get BBC iPlayer and ITVX via EE hub and I’m told I cannot access these unless I have a TV service from EE at a cost!please be aware this new full fibre hub and service is not a direct replacement, functionality wise, from my You Fibre s...
