Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
A farm vehicle has just torn down the fibre line to our house.How do I report it. And to whom?
My bill says: "Fibre Plus Broadband with landline"But I don't have "fibre" ... the fibre is out in the street but not connected to our block.Our connection is via copper wires.
number needed for home phone not mobile
Hello,We recently moved to EE for broadband and i have had a bobcat helium miner for around 2 years working on the old talk talk network. When we installed the new router and started with EE, the miner continued to work for around 2 weeks. We then ha...
I’ve recently had mail from Vodafone saying that my house now has access to full fibre broadband. I’m currently on broadband plus giving me download speed of approx 48mbps. I recently seen technicians working on the telephone lines out back of my ho...
There seems to be a problem with my broadband. I've text and they are saying they cannot find an account
As title, my PC x.x.x.13 is spamming masses of Multicast events, joining, leaving every 10 seconds or so. Read more18:54:53, 18 Nov. Multicast event client leave group:224.168.100.1 client:192.168.1.1318:54:53, 18 Nov. Multicast stream ended by clien...
Hi . I am having issues with my wifi, the circle on the device keeps flashing. Ive tried un plugging, resetting and switching on and off. Would anyone know what else i need to do please? Thanks
Getting rather fed up with EE broadband now. They take the money but do not provide the service. RIP OFF!I have been with EE for a number of years now with no problems but since switching to fibre it's 1 thing after another. I'v had several engineer...
Why is my broadband slow
