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Sticky FYI: EE's New Smart WiFi Router UI Admin Interface erroring

XRaySpeX
EE Community Star
EE Community Star

‎08-12-2023 02:27 PM

Why is my thread FYI: EE's New Smart WiFi Router UI Admin Interface  erroring?

An Unexpected Error has occurred.

  • Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 7B3CFC55.

    Click your browser's Back button to continue.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
11 REPLIES 11
Mustrum
EE Community Star
EE Community Star

‎08-12-2023 02:41 PM

@XRaySpeX   I can't even see the original post, but get the same error from the link in your post.

Guess the forum fairy's have hidden it or something!

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Mustrum

‎08-12-2023 02:53 PM - edited ‎08-12-2023 02:57 PM

The Community site is playing up for me today. I can use 3 browsers.

  1. My usual Chrome: Can't even login - fails with "Bad Request - Header Field Too Long". This sticky doesn't even appear in BB forum.
  2. FF & Edge: Can login & this sticky does appear in BB forum but errors as I say.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Northerner
EE Community Star
EE Community Star

‎08-12-2023 06:34 PM

I get this with threads occasionally. 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star
In response to Northerner

‎08-12-2023 08:08 PM

But never all day!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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XRaySpeX
EE Community Star
EE Community Star

‎14-12-2023 11:15 PM

Anybody got any ideas? Anybody looking at it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Neil-O
Former EE Employee
In response to XRaySpeX

‎15-12-2023 01:22 PM

Hi, @XRaySpeX I can see that thread was quite old, I wonder if it was archived? I'll ask and let you know.

Thanks

Neil

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Neil-O

‎15-12-2023 02:22 PM - edited ‎15-12-2023 02:22 PM

@Neil-O : It does not appear under Archive. It is still under BB & Landline.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Neil-O
Former EE Employee
In response to XRaySpeX

‎15-12-2023 03:28 PM

@XRaySpeX no problem, we've asked Khoros to look into it.

Neil

0 Helpful
Neil-O
Former EE Employee
In response to XRaySpeX

‎20-12-2023 04:16 PM

Hi @XRaySpeX Khoros investigated the error you reported and it will be fixed on the 2nd of January. 

Thanks

Neil

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