Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My line was slammed on June 2nd 23 I knew nothing about this until I phoned that morning because my fibre was down after 20 plus hrs phoning to try and get this sorted the problem now being the order is stuck with BT wholesale it only took just under...
My router not connecting to the network - also showing no signal but getting signal on my phone - have rebooted and reset but still not connecting
Hi people, wondered if you could help explain to me how Ee is so “un **bleep**in’ breakable” when it was **bleep**in broken to start with??? used Ee 5 years ago, nightmare!!!tried others, headaches?back to Ee **bleep**in nightmare again broadband so ...
This keeps happening to me - wifi seems to be connected but apps give the message that I am offline. It's been happening for a couple of months or so. Getting annoying and happening more often.
My contract ends 31st June, new contract follows on with no break. On 27th June I have received a bill which is greater than either contracts even though I have not used more units than contracted. Will I receive an automatic refund or should I compl...
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Hi,I'm an EE customer and at the end of May I applied to upgrade my copper broadband to full fibre. A Openreach Engineer visited our property. He removed the copper cables and old router. Replacing them with a new fibre cable and router. Since May 29...
Hiive just had fibre installed with an ONT box on my wall. How do I swap the ee smart hub for my ASUS routers as I’d like to create a mesh network. I read somewhere you connect to WLAN port and login with PPPOE but which login do I use?thanks
I see today EE launched teh 1.8Gbps FTTP home braodnad service (soft launch due to land end of August September) Probably is the new bundled WiFi 6 router only has a 2.gGbps WAN port adn 4x 1Gb LAN ports. SO how teh heck can you receive a the 1.8Gbps...
