Router performance deteriorated

[aarondryden]

Hi, I have a 2019 Smart Hub and over the last few weeks it has significantly reduced WiFi performance, speed, dropouts, range all affected.

It’s gone on too long to be a broadband issue and I can’t stream TV any more.

Tried 5Ghz/2.5Ghz switching. Restarted. Moved it. No help. Anybody have any ideas? 🙏🏼

if not any experience of getting a new router?

Thanks

[Mustrum]

@aarondryden  that does actually sound like a broadband fault.

Why not give the support team a call for more detailed diagnosis. See the following help page.

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

[XRaySpeX · Accepted solution]

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try both a wired & wireless speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[aarondryden]

Thanks both