19-12-2023 07:13 PM
Thank you.
20-12-2023 07:55 AM
Good morning @Tety.
Welcome to the community.
I am sorry to hear this has happened.
To discuss your bill and charges you have received please give us a call on 150.
Katie
20-12-2023 11:06 AM
Hi Kate,
sorry, but I can not call, I can write, please let's use correspondence to resolve this issue.
On December 5, I paid for the Internet, and on December 7, you disconnected my line (by mistake). I did not request to cancel my EE broadband service. You made a mistake and turned off my Internet unilaterally.
I have been to the EE store in Haverfordwest several times and have been told several times by the consultants that EE will refund the money paid (£30) + will pay me compensation.
The company billed me for canceling the contract instead of admitting their mistake and refunding me.
I work from home and need the internet every day. For me, the lack of Internet is a big problem.
I was offered compensation - a month of unlimited mobile Internet. But this is not compensation, since I paid £15 for this package (a month of unlimited internet).
I don’t understand why they are shifting responsibility onto me, because this is EE’s mistake and it is your responsibility.
I will wait for your answer. Thank you.
20-12-2023 12:37 PM
Hi @Tety.
Thanks for getting back to me.
We have no account access here on the community, the team in the best position to look into this further is our customer care team.
As you are unable to call would visiting your local EE Store be an option?
All our ways to get in touch can be found HERE.
Katie