Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I'm looking to check my router settings but I'm unable to connect to the above page. Access to the internet and online services are fine, but it's just this page. I get the below error and I don't understand why this is. I really don't want to re...
Just looking for some help as I transferred my broadband from Vodafone to EE (via BT) after visiting an EE store to upgrade my daughters phone. I asked three times if I needed to contact Vodafone to close my broadband account and repeatedly told no ...
HiI’m trying to access a USB hard drive plugged into my Bright Box 2. From reading other posts there seems to be a missing menu in the router software.The hard drive shows up, “shared as” is “- -“ amd there is no “share” button to the right or any U...
My broadband is down in Tredegar south wales wondering if anyone else is having any issues as I’ve checked everywhere and it’s saying there’s no issues be switched off my router and the small box as I’ve got broadband without a landline left everyth...
I am a new EE customer with a 24 month sim only deal. How do I link my BT Broadband account to get 10% discount on my mobile bill. The salesman in store could not do it when I took out my EE account and I have been going round in circles online ever ...
Received an email from EE telling me that my broadband service had terminated that day .Apparently, the potential purchaser of my house - contracts not exchanged- had told EE that she was moving into the property on a particular date, which was then ...
How can I tell what speeds I can get on my line before I decide what speed to go with
how can i get back to this email or get the emails
I tried to order home broadband online however it’s got declined. I have no had an email with my contract using and monthly bill. Please can you confirm if this has come through. If it hasn’t then please can you confirm no money will be taken my bank...
Hi all,I just moved to EE from BT, readying for the new 1.6 speeds set to launch later this year.Being the same physical network, nothing was required on my side for the transition from BT FTTP to EE FTTP, and the download has remained the same 934 M...
