Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Connecting Home Broadband to My EE Account is Bugged

Dave-eb
Visitor

‎20-12-2023 06:28 PM

I'm currently having the same issue with my account.

I purchased EE broadband back in 2013 and only now have a need to setup an account online. First problem I had was my broadband account number being to short to try and link the account but found my landline number gets me so far and now I'm met with the same problem as you.

Have you managed to find a fix for this?

Thanks

0 Helpful
2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

‎21-12-2023 07:44 AM

Hi @Dave-eb,

Welcome to the EE Community. 🙂

Which error message do you see when trying to register your broadband with the EE app?

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-12-2023 12:55 PM

@Dave-eb : Which EE BB product do you have? Which EE router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful