Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi my name is Brian [Edited] I am Alexandra [Edited]'s partner...I live in **********re absolutely appalled at the way you have gone about your billing query...I got a phone call from a guy who works forBT..he put me on to one of your colleagues..who...
My broadband not working
Been getting really poor connection for some days now
Hi, 2nd time in a few days there is no internet broadband. Have tried re setting router and again to no avail. Any ideas??
Hi, I saw that BT Wifi became a EE WiFi, but I can see there is something like EE WiFi-X, what is this and how I can connect it? or maybe do you know if there is any option to do something like wifi automaticly connection? Im bored to put the passwor...
Hi, as an existing FFB Max 100 customer with a white smart router I am unable to access the new EE features advertised either online or via the app. Are these new features available to me or is an upgrade required? Thanks.
Hello, I am currently checking my EE account online and I read something about a broadband plan and plus a sim card for just an additional £10. can you please elaborate this. Thank you so much
For the past week my BB has been intolerably slow. Today pinging ee.co.uk:-----------Ping statistics for 45.60.72.23:Packets: Sent = 100, Received = 90, Lost = 10 (10% loss),Approximate round trip times in milli-seconds:Minimum = 555ms, Maximum = 353...
I have just cancelled my sky tv subscription (3/11/23) but have 12 months left of my sky broadband contract. Do EE still do a contract buy out and if yes, how do I go about it please?
