Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45321 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88175 Views
  • 11 replies
  • 12 Helpful

My phone line is not working

Hi my phone line is not working right now. My number is  xxxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

lei1978 by Visitor
  • 337 Views
  • 2 replies
  • 0 Helpful

activate Old EE Smart HUB

Hello,I recently moved to a new home and I was using SKY broadband in my old home, SKY booked my an engineer visit on the 20th of February, and I can't wait this long time.In the new home I found an EE SMART HUB and the property owner gave me the per...

TMT91 by Visitor
  • 327 Views
  • 1 replies
  • 1 Helpful

Resolved! Connecting storage heaters to wifi

HiAm clutching at straws a bit here but here goes.Having installed new storage heaters I'm unable to connect them to my WiFi. How do you know if you have a content look on your WiFi and if you have IPv4 or IPv6??

IanC699 by Visitor
  • 333 Views
  • 2 replies
  • 1 Helpful

Download speed dropped

Hi I was just on the phone with one of your agents to get our new router set up as it’s just arrived today, now that the router is set up and running it seems that the download speed we are paying for has dropped, for some reason with our previous ol...

CJ2001 by Explorer
  • 266 Views
  • 1 replies
  • 0 Helpful

Resolved! unable to log in

trying to check my contract details/end date - unable to log in, keeps saying 'something is wrong, try later'

jg147 by Explorer
  • 413 Views
  • 3 replies
  • 2 Helpful

EE WiFi Router - TP Link Deco M9 Mesh

Hi folks, Can you help please , I am moving from virgin to EE 500mb Fibre broadband, I am just waiting on the kit coming , apparently BT openreach need to get the fibre to my house and there is a blockage ? While I wait on this to be resolved , just ...

SimonD77 by Explorer
  • 1478 Views
  • 2 replies
  • 0 Helpful