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My phone line is not working

lei1978
Visitor

‎20-01-2023 09:05 PM - last edited on ‎20-01-2023 09:17 PM by EE Community Moderator

Hi my phone line is not working right now. My number is  xxxxxxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

‎20-01-2023 09:30 PM - edited ‎20-01-2023 09:31 PM

@lei1978  have you reported a fault to the care team

The following Help Pages may help in the mean time.

https://ee.co.uk/help/help-new/broadband-and-landline/landline/how-can-i-fix-home-phone-faults 

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XRaySpeX
EE Community Star
EE Community Star

‎20-01-2023 11:29 PM

Have you tried the phone in the hidden test socket revealed when you remove bottom half of faceplate. It's on the R below:

XRaySpeX_1-1674257343430.jpeg

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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