Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45321 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88175 Views
  • 11 replies
  • 12 Helpful

Broadband down - SE4 1JR

Helo Broadband suddenly cut off at approx 9pm yesterday. full fibreAccount all paid upfibre modem has power. PON LED is off, LOS is redCan’t see any reported issues in the area. EE engineer booked for Monday - but it’s going to be a long weekend! 

Daviesapn by Valued Contributor
  • 445 Views
  • 5 replies
  • 1 Helpful

Re: Looking for compensation!

I am in the same boat I have been fighting with EE for 6 months for automatic compensation that never comes 30 days and then a another 30 days  when we have lifes to live .I am disabled and my broadband is my lifeline shopping, internet and entertain...

WiFi signal Weak

Me and my family have just bought an EE broadband literally 2 days ago, and It was all doing really really good, until the signal on EVERYTHING just weakened, my broadband plan is the 73mbps, which is quite good for a family of 6, as there's only 2 s...

BaranInce by Investigator
  • 1025 Views
  • 14 replies
  • 2 Helpful

Broadband

hi I’ve been I’ll and only paid my bill today I’m just wondering when it will be put back on Broadband

Raising a complaint

  I am having nothing but trouble with my EE broadband. The signal keeps dropping, cutting out, is almost always weak even with a hard connection. I've done ALL the trouble shooting for the HUB, I've checked all the ports etc. This has happened befor...

Resolved! Alternative wifi router - Asus

I saw some discussion here of improving wifi coverage by using an Asus router instead of the wifi function of the Bright Box 2, but am having trouble setting it up now that I have gone ahead and bought one (RT-AC86U). Any hints for a tidy procedure p...

philjtoh by Investigator
  • 638 Views
  • 8 replies
  • 3 Helpful