Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43755 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84401 Views
  • 11 replies
  • 12 Helpful

How do I pay a cancellation fee?

Hi I cancelled my broadband and was told I could use the website to pay the cancellation fee as I cancelled the DD but it's no longer there. How do I pay - do I have to call cause that's just a pain also I got charged for a months bill on top of the ...

younisr by Contributor
  • 272 Views
  • 2 replies
  • 3 Helpful

Resolved! Need a solution

Where is option here in my ee app of family usages i want to share my data with my husband and there's no data gifting option.???? 

Re: Smarthub frequent reboots

They know its there fault , since 24th may every 2hours it goes down , dont let them try blame router or you , the only fault is joining ee , Hub has activated against the device management system , Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLIC...

DJSHAMONIX by Investigator
  • 3755 Views
  • 17 replies
  • 12 Helpful

Resolved! Engineer visit necessary?

Hi all  I've signed up for EE fibre max.  I'm already on FTTC ADSL (getting 76Mbps) with Plusnet. Have a landline but hardly ever use it. They've scheduled an engineer visit in a week's time, but I'm not convinced one is necessary. I've already recei...

Mac address type ?

I have an issue with wifi calling on an s20fe and a a42 5g both work fine on WiFi calling apart from with my new ee router. A new router is on the way. I was looking at my WiFi settings on the phones there is one for mac settings it has 2 options it ...

kcurrie65 by Skilled Contributor
  • 557 Views
  • 3 replies
  • 1 Helpful

Resolved! EE bills

Hello,switched to BT on May 19, paid my last EE bill that was for the period from May the 1st to May 31, a few minutes ago EE sent me a new full bill for the period from June the 1st to June 30. Does anyone know why? Thank you

Antony4 by Contributor
  • 510 Views
  • 7 replies
  • 2 Helpful

double nat issue

I'm having an issue connecting to Ubisoft servers and I believe it to be coming from my double NAT type I'm wondering if there's any way to resolve this issue with the double NAT type.

MrBappo by Explorer
  • 723 Views
  • 5 replies
  • 0 Helpful

Early Activation

I have received my EE broadband router and set it all up today but my activation date isn’t until Monday 6th (5 days away), is there a way I can have it activated early? thanks,  

Router

I have just got Fibre Plus Broadband, everything works ok, but I am curious as to why I have received a black router, as when you see all the adverts fibre plus comes with a white router, is there any difference between the two?

VnM by Explorer
  • 535 Views
  • 5 replies
  • 2 Helpful