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double nat issue

MrBappo
Explorer

‎27-05-2022 12:23 PM

I'm having an issue connecting to Ubisoft servers and I believe it to be coming from my double NAT type I'm wondering if there's any way to resolve this issue with the double NAT type.

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎27-05-2022 01:39 PM

What sort of setup have you got that's giving you a double NAT? With an EE router & a straightforward setup you don't get a double NAT. Which EE BB router have you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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MrBappo
Explorer
In response to XRaySpeX

‎27-05-2022 03:47 PM

I have a EE smart router, I tried to call up EE broadband support but the guy didn't even know what a NAT type was.

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Mustrum
EE Community Star
EE Community Star
In response to MrBappo

‎27-05-2022 04:05 PM

Are you plugged directly into your smart router, or are you going through another device?

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XRaySpeX
EE Community Star
EE Community Star
In response to MrBappo

‎27-05-2022 04:20 PM

As I said you don't get a double NAT with just an EE Smart Router. There must be some other device in there.

.

Is this something being reported from a games console? What NAT Type is it finding? I doubt it talks about doubles NATs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
IT-4BusyPeople
Established Contributor
Established Contributor

‎01-06-2022 06:52 PM

Why do you think you have a "double NAT type"?

 

Also what's changed at your end? New service, new router, just started using Ubisoft etc. ie. was it working previously and what has changed between then and when it stopped working.

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