Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, can someone please tell me how on earth are there a recorded conversation between friends of the same conversation you just had? my landline actually flashes after I hang up and it's telling me I have a new message. when I press play you can actu...
I cancelled my broadband with about a months notice and today, 16th sept, is the last day and it's now ended. i've received a final billtoday but its a full months bill and it says its for 26th august until 26th september. but shouldn't be paying for...
I paid my bill yesterday as my direct debit got missed however a hour or so later my Internet got cut off. I can't find any live chat to speak to someone ( I have social anxiety so really struggle with phone calls) is there any way of contacting them...
Hi, so I purchased a broadband deal on the 15/09/22 input all the details I needed to fill out I received a email from Customer services for Contract summary and pre-contract information afterwards I didn't receive a email confirmation for my order a...
I’ve been put on restricted services and I can’t find the right route to calling ee to tell them I can pay next week but every number I try it takes me through ee mobile I need help getting my wifi back till I can pay or I’ll struggle to pay in gener...
I bought a broadband service from EE shop which is 2£/mth more expensive than what EE is offering online for the exactly same broadband.Shall I cancel and re-order online or can EE customer support sort out this, please?
Tomorrow, Saturday 17 September, our Openreach Broadband customer support systems will be offline for maintenance. This means our EE Home Broadband Care team won’t be able to advise on detailed account enquiries until our work is complete. Our system...
So my phone is broke and have no way to phone up and pay so I followed other suggestions and downloaded the app but whenever I try to add my broadband account it fails every time for a week now, no live chat help available to help resolve the issue a...
