Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Having transferred from BT to EE, the order kept getting cancelled but the system still sent out 3 lots of kit. When we finally got the order accepted the operator was surprised when I told here we had all this equipment. She sent out the return bags...
Just renewed broadband contract and my old hub has been replaced by a new Smart Hub Plus. Easy to connect each of my devices apart from a Blink camera system. Anyone else had this problem? Or any suggested solutions? Have sent question to Blank tech ...
I had moved address and took up the whole EE package inorder to port my old phone number. EE has cancelled my order 4 times and have to call (ON CALL FOR MORE THAN 2 HOUR EACH TIME) to re-instate the order 4 times with 3 packs of EE equipment sent!E...
At the moment there is what looks like a red and white hosepipe coming out of the ground, with a black wire going into the house.I asked the installer was it going to be left like that and he said yes.
Good morning.So, long story short, I recently moved house and the EE move was a disaster as they took down my new house number wrong and ordered it to my neighbour's house. That order is now cancelled but the issue is I'm STILL getting Openreach text...
I need to change my wifi setting but the app says it having some repairs, can i get access any other way?
I’ve recently renewed my BB and landline contract.I now appear to get a bill from both EE - and BT. I’ve tried to contact Customer ‘Services’ by phone as there is no email address available - even for ‘Complaints’.Unfortunately the telephone ‘servic...
My broadband has been down for 2 weeks. No communication & no solution. How do I speak to a person if it’s not connected by tomorrow as the Bot promises?
i have been trying pay by bank transfer to with detail on line and its been going out of my account since i set stanley/bank transfer up but its not showing up with my bill. so im scared its gone missing, i dont get much money in so with bt i could p...
Just switched from Bt to EE with my broadband connection I already have a ee sim account and just received a text message from them to say my ee bill is ready. And not received a new account number from them so I’m not able to see any information so ...
