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keep on cancelling my order

RWill
Visitor

 

I had moved address and took up the whole EE package inorder to port my old phone number. EE has cancelled my order 4 times and have to call (ON CALL FOR MORE THAN 2 HOUR EACH TIME) to re-instate the order 4 times with 3 packs of EE equipment sent!

EE  keep on sending text the BT open reach are working on porting my number, it will take 3 working days, later sends the text that is will be 10 working days. An every time after 5/6th working day, i get an email that had requested to stop the order!!! Every time the order is cancelled by sending the email that " i have requested to stop it", which is a blatant lie.

Since placing the order around 15/16 June, I am still without the EE installation! I have only the option to go with EE due to the old landline porting which can only be done with BT open reach. 

I SERIOUSLY NEED HELP TO SORT OUT THIS MESS BY EE!

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@RWill : This is for migrating a landline together with Broadband, isn't it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP