28-07-2024 06:05 PM
My broadband has been down for 2 weeks. No communication & no solution.
How do I speak to a person if it’s not connected by tomorrow as the Bot promises?
28-07-2024 06:21 PM
Hello @AndoT
Text EE for a call back
If you need help with your broadband, text HELP to 66033
If you need help with your landline, text PHONE to 66033
Charges may apply at your standard rate.
We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.
Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
You can call them on 150